ORDERS ARE CURRENTLY SHIPPED 2-7 BUSINESS DAYS AFTER PURCHASE DATE, EXCLUDING PRE-ORDERS. WE DO NOT SHIP ON SATURDAYS OR SUNDAYS. THANK YOU FOR YOUR PATIENCE!
Our products are hand crafted in small batches only by our founder and sometimes made to order, so most orders ship within 2-7 business days, Monday - Friday unless otherwise noted on product description page. Orders placed Friday, do not ship until the following week, as we do not ship on the weekends.
All orders ship via the United States Postal Service
- Complimentary US shipping is valid on orders $150+ after coupons and discounts and sent via First Class or faster.
- Flat rate $7 US shipping is available for all orders OR you may choose actual calculated shipping which may be more economical for light packages.
- Packages under 16oz are sent via USPS First Class unless you upgrade to Priority.
- Packages over 16oz are sent via USPS Priority 2-3 Day.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Please also note that the shipping rates for items we sell are weight-based.
You will receive a shipping confirmation email with tracking information once your order ships, as well as status emails during transit.
Pre-ordered items usually ship within approximately 10 business days of release date, however due to manufacturing and shipping delays, items are sometimes delayed beyond this estimated release date. We will notify you via email if your order is delayed beyond the 10-business day grace period. We will keep you updated about the status of your pre-order and you will receive a shipping confirmation email when your order has shipped. The actual release and shipping date may change multiple times during the course of production, we appreciate your patience.
Pre-ordered items are specially produced and are not Cancelable, Returnable or Refundable. NO EXCEPTIONS. If for some reason your item cannot be fulfilled, you will be offered an alternative item of equal value or a store credit.
In order to decrease our carbon footprint and save our customers from paying double shipping prices, items ordered with a pre-ordered item all ship together on the release date. If you would like your available items sooner, please email us [email protected]
Pre-ordering means you are paying ahead of time to reserve your item, you will be charged immediately upon checkout.
Subscription orders are automatically shipped within 2-5 days of renewal date and are automatically charged to your credit card on your renewal date. Additional discounts and promotions cannot be applied to subscription orders. The subscription discount displayed at the time of initial purchase will be carried throughout the entire life of subscription. Trial size promotion or bonus add-on promotions are not valid on subscription transactions.
Subscriptions may be canceled at any time after the second transaction. No Refunds.
To ensure safe delivery to your destination, we send all "Apothecary Package" orders via USPS Priority Mail with Signature Confirmation. If you would like to waive signature confirmation, please email [email protected] to give explicit permission. Waiving signature confirmation means you, the buyer, assumes all responsibility and liability for the value of your order if it becomes lost or stolen. Wilder North would not be responsible for replacing or refunding the contents of said order.
WHOLESALE & APOTHECARY ORDERS
Wholesale orders may take up to 3 weeks to ship. Backbar items are often made-to-order and require production time, however we can often ship available items within 2-7 business days. Please allow us extra time to package larger orders or apothecary package orders.
All international orders ship via "USPS International Priority" or "USPS First Class International". We strongly recommend choosing the priority option to ensure your package arrives timely and intact. Should you choose First Class, we are not able to replace or refund lost or damaged orders, or assist with tracking of package once it is in your country of destination.
*No refunds/returns/cancellations on international orders - INTERNATIONAL ORDERS ARE FINAL SALE. We made every effort to securely package your items but they are extremely fragile. We are not liable for transit damages, see below. Our products are inspected prior to shipment, we are not liable for items that arrive damaged.
Wilder North is not responsible for delays that occur due to international customs issues, nor any additional fees, duties or taxes that your country may require. This means that ANY and ALL customs and duty fees that you are charged are your responsibility. Wilder North Botanicals will not issue refunds for customs fees, shipping, or the cost of your order if you refuse to pay the customs fees. To calculate what the fees may cost for your Country, visit visit https://www.dutycalculator.com
It is possible that the delivery of your order could be delayed due to customs processing. If your order does not arrive in a reasonable amount of time, you should check with your local customs office to see if they are holding the package for payment of fees. Also, some customs offices will send a separate invoice for your customs fees that could arrive several weeks after you receive your shipment.
We do not offer complimentary shipping on international orders. All shipping promotions exclude international delivery.
Beauty Balms are packaged with an ice pack May - August to protect them from melting. We highly recommend choosing the priority shipping option to ensure your products are kept out of excessive heat and humidity.
We at Wilder North work hard to help you get your orders as quickly as possible. So as soon as the payment is accepted and the order is confirmed, it is immediately in process to be created and shipped. This means there is only a very small window of time where we can catch your order before it is processed.
This unfortunately means NO changes can be made to your order once it is placed. There may however be time to cancel your order all together so you can start fresh. Please email us at [email protected] as soon as possible with the subject line "Cancellation" and your full name and order number. We’ll let you know what we can do! If your order has shipped, we will not be able to cancel your order,.
Custom APOTHECARY SERUMS, PRE-ORDERED ITEMS, AND BEAUTY TOOLS MAY NOT be CANCELLED, as they are often made to order, starting immediately once your order is placed. This includes gemstone rollers, gemstone gua sha tools, gemstone eye masks, cosmetic brushes and bowls.
RETURNS & EXCHANGES
We are a teeny tiny business. We hope you truly love each hand crafted item in your order but understand that things happen so we will gladly issue a store credit for unopened products in original condition within 14 business days from your online purchase less shipping charges, applied discounts and a 20% restocking fee which covers our cost of packaging and credit card fees. Email us for return approval at [email protected] . Once approved, please return the item in its original new condition and packaging. Customer is responsible for return shipping cost. PRE-ORDERED ITEMS MAY NOT be CANCELLED, as they are often made to order, starting immediately once your order is placed.
We urge you to order a trial size if you have sensitive skin, are sensitive to certain scents or are unsure about any product.
Because our products are natural and hand crafted, variations of color and texture are normal.
We are not liable for lost packages or incorrect address provided at checkout. Please contact your USPS post office with your tracking number if you have not received an order which was confirmed delivered. Please select priority mail (or faster) for destination temperatures above 70F to ensure full shelf life.
Please notify us within 14 days of delivery, via email, if you have an issue with an order online at [email protected] List your invoice number, details of the issue and photos it applicable. If a return is granted, customer is responsible for return shipping cost. Once merchandise has arrived back to us and has been inspected we will then determine if issue a store credit is possible. We will not process refunds, store credits or replacements for any orders that are associated with a customer credit card chargeback. If a chargeback is initiated, we are no longer able to resolve any issues.
Our mists are preserved using natural ingredients and are temperature & time sensitive, therefore we are not able to accept returns of any of our water-based products such as hydrating mists or toners. Heat and Extreme cold ruins these products.
Balms & Lip Balms
Our beauty balms and lip products are very sensitive to temperature and melting ruins them, therefore we cannot accept returns of these items April-September.
Rollers, Gua Sha Tools and Eye Masks
Gemstone Rollers and Gua Sha Tools are made from natural gemstone which can break if handled roughly, incorrectly or dropped, therefore we are unable to offer lifetime replacements. We recommend placing a washcloth in the bottom of your sink before washing your tools, in case it slips out of your hand. Please use gentle/natural soap and tepid water to clean tools, dry carefully with a soft cloth before storing in a safe place out of sunlight.
Each gemstone tool is carefully inspected for defects and strength prior to shipment. Rollers, Gua Sha and Eye Masks are FINAL SALE and may not be cancelled, returned or exchanged.
- If your ROLLER arrives damaged or broken - or breaks with first use, please email us with a photo of: (the damaged item, all packaging and shipping label) within 21 days of receipt, for a one-time replacement. In cases when a replacement is not possible, a store credit may be issued. We do not issue refunds for damaged or broken beauty tools.
- If your GUA SHA tool arrives damaged or broken, you must email us with a photo of: (the damaged item, all packaging and shipping label) within 2 days of receipt, for a one-time replacement. In cases when a replacement is not possible, a store credit may be issued. We do not issue refunds for damaged or broken beauty tools after the 2-day grace period. We are not responsible for gua sha tools that are mishandled, dropped or damaged after you receive them. Please note that fluorite is our most fragile crystal and can break if used improperly. Please note that gua sha tools often have cleaving veins and minor imperfections that do not impede usability, we do not accept returns for these natural imperfections, tools are sold as is.
- Due to volume of orders and our wide range of inventory, we are no longer able to provide photos for selection. You may request a preferred color or shade in the notes section of checkout and we will do our best to match it. However we cannot guarantee your request.
Email [email protected]
WHOLESALE APOTHECARY PACKAGES
Apothecary Packages and all the items included are custom crafted under strict timeframe and production, and may not be cancelled, returned or exchanged. Apothecary Packages are final sale, no exceptions.
These items are for use by Wilder North approved partners only.
Wholesale Apothecary Packages are not for resale under any circumstances.
*International orders are final sale. Sorry, no exceptions. We are not liable for the loss or damage of internationally shipped orders.
*Wholesale Orders are Final sale. Sorry, no exceptions.
- Monthly Memberships may be cancelled at any time. Your benefits will end as soon as you cancel. No refunds.
- Annual Memberships may be cancelled at any time prior to your annual renewal date. You will keep your benefits until the annual renewal date. No Refunds
- Lifetime Memberships: No need to cancel, as you have already paid for life! Keep your benefits forever, No Refunds.
COUPONS & PROMOTIONS
- Coupon Codes can not be applied to orders retroactively. If you are having problems applying a coupon, please reach out to us prior to placing your order.
- Coupon codes are single use only and may not be applied to multiple orders.
- Multiple Coupon codes may not be stacked on a single order. Limit one coupon per order.
- We are not able to extend promotions past the expiration date.
- Our free shipping is valid on $150 minimum orders after discounts, to recipients within the United States Only.
- Our Free Trial Size promotion is valid on orders $50+, limit ONE use per Day.